Category Archives: Business

Producing websites is, in itself a business, but it often relates to the business of our clients. We’ll try to put all of those thoughts and processes in here.

Business: Reply to Emails to Manage Expectations

The cost to benefit ratio of replying to email is tiny. In contrast, not replying to email can be detrimental to your reputation and your relationships. It’s your choice.

Business: Business is not like Sport

It’s easy to make sports analogies when discussing business. Watching World Cup soccer and playing baseball, as I do, the similarities between doing well in sports and business seem obvious. In fact, since Robert DeNiro, playing Al Capone in The Untouchables bashed in an associate’s head while making a baseball analogy, drawing lines of comparison between the two has become cliché.

Business: Surprise. It’s all about honesty

We were unable to help a potential client with the task they had in mind. We may have been able to fudge it but we don’t think ‘fudging it’ is the way to keep clients happy.

Business: Beware the Amazing Bargain

We’ve all heard about how, when something sounds like too much of a bargain to be true, it probably is. This was definitely the case with “quick and simple websites from $495″. When it comes to building a website, it’s important to know what the client actually needs.

Business: Thinking: More Important Than Ideas

Ideas come out of nowhere. We can’t hold onto them. We shouldn’t even try. Ideas are best blurted out and, subsequently, best thought over.

Business: Confirming a caller’s identity

The ATO called me last week and asked for my middle name and date of birth to confirm my identity. I told the operator that I wasn’t in the habit of giving out my personal details to incoming callers.

Business: Never too old

At 94, my granddad decided to get a computer and onto the internet.

Dedicated to R Feltscheer, 1-1-1912 – 22-11-2009.

Behind the Websites, Business, Content Strategy, Design: The “D” Word

To call oneself a ‘Web Designer’ is about as accurate and explanatory as saying ‘I work with computers’.

Business: Craig McLachlan, Who Knew?

This week, Boxcutters featured Craig McLachlan as their guest, in the process providing a great example of the advantages of podcasting.

Business: Assigning roles and sticking to them

Much like everything else that needs doing when starting up, it is the most important thing to do. Books about building a new business are full of suggestions about the most important thing to do. I suppose listing something and just saying it’s a helpful tool for getting the business on track is just not strong enough for the self-help book market.